REQUEST A NEW REVIEW
OF YOUR REQUEST

Do you have a membership and have you already contacted your Club and/or Customer Service, but are not satisfied with the handling you received? You can request a new review of your case.

Every day, we are committed to providing the best possible service to our customers. If you believe that the handling of your previous request relating to your membership was not adequate or satisfactory, this channel allows you to submit a complaint that will be handled as a priority.

Our goal is to listen to you, analyse in detail what you have reported, and provide you with a transparent, complete and timely response.

What is this priority channel for?
This page is intended for cases in which you believe that:

• You received a response that you consider unsatisfactory or inconclusive;
• You felt the handling was inaccurate, slow, or inconsistent with the information provided;
• You experienced behaviour that did not meet our standards of quality, transparency and care.

This is not a channel for submitting a new request, but a priority review tool: your complaint will be taken in charge as quickly as possible and handled by a dedicated team.

PLEASE NOTE! For any requests concerning cases other than those indicated above, we invite you to contact Customer Service, as they will not be handled through this channel. Discover all our Customer Service contacts here.